TexStore LLC Privacy Policy
Effective Date: 09/02/2025
Privacy Policy
We value your interest in TexStore LLC; we respect and share
your concern about privacy. So that you understand our policies and your
options, we have prepared this policy to explain what information we gather
about you when you visit our website and related platforms, how we use it, and
the safeguards we have in place to protect it. This policy may be updated from
time to time, so check periodically for changes.
Information Collected by TexStore LLC
General information: We receive and store any information
you enter on our website or give us in any other way. This includes information
that can identify you ("personal information"), including your first
and last name, telephone number, postal and email addresses and billing
information (such as credit card number, cardholder name, and expiration date).
We may also request information about your self storage unit rental
preferences. You can choose not to provide information to us, but in general
most of the information we request from you is required in order for you
reserve a self storage unit, sign up for a discount, participate in a survey or
contest, ask us a question, or initiate other transactions on our website.
Proxy information: When you make a reservation for someone
else through this website, we will request personal information and self
storage unit rental preferences about that individual. You should obtain the
consent of other individuals prior to providing us with their personal
information and rental preferences, as any access to view or change their
information will be available only through your account.
Information from other sources: We also may periodically
obtain both personal and non-personal information about you from affiliated
entities, business partners and other independent third-party sources and add
it to our account information. Examples of information we may receive include:
updated delivery and address information, purchase history, and demographic
information.
Automatic information: We automatically collect some
information about your computer when you visit this website. For example, we
will collect your IP address, web browser software (such as Firefox, Safari, or
Internet Explorer), and referring website. We also may collect information
about your online activity, such as units viewed and buttons clicked. Our goals
in collecting this automatic information include helping customize your user
experience and inhibiting fraud.
Cookies and other web/mobile technologies: Cookies are small
data text files and can be stored on your computer's hard drive (if your web
browser permits). This website uses cookies to help us recognize your browser
as a previous site visitor, to help us customize content based on what you
click/access, and to measure and research the effectiveness of our features and
offerings. The “Help” portion of the toolbar on most browsers will tell you how
to prevent your browser from accepting new cookies, how to have the browser
notify you when you receive a new cookie, or how to disable cookies altogether.
If you refuse to accept cookies, you may not be able to access many of the
travel tools offered on our website.
Other web/mobile bits: We may use local shared objects (also
referred to as "flash cookies"), or web beacons (tiny graphics with a
unique identifier placed into the code of a web page). We use these
technologies to monitor traffic patterns and enhance user experiences. Like
other cookies, they can only access personally identifiable information that
you have provided on this site, and cannot be accessed by other websites.
Call recording:We have established proper procedures to
protect the privacy of all callers and call recipients in connection with call
recording services, and otherwise fully comply with all applicable laws,
regulations and governmental or self-regulatory guidelines. We create a digital
audio recording of incoming telephone calls which may then be played, replayed,
transcribed, monitored, analyzed and archived by employees, contractors,
officers, agents, authorized representatives or other trusted third parties of TexStore
LLC. Content may include, without limitation, personal and non-personal data
related to such calls.
We Protect Your Information
We want you to feel confident about using this website to
reserve self storage unit(s), and we are committed to protecting the
information we collect. While no website can guarantee security, we have
implemented appropriate administrative, technical, and physical security
procedures to help protect the personal information you provide to us. We
implement a variety of security measures. Only authorized employees are
permitted to access personal information, and they may only do so for permitted
business functions. We use encryption when transmitting your sensitive personal
information between your system and ours, and we employ firewalls and intrusion
detection systems to help prevent unauthorized persons from gaining access to
your information. Following a transaction, your private information (credit
cards, phone number, etc.) will not be stored on our servers.
Underage Restrictions
This is a general audience website and does not offer
services directed to children. Should we receive a request from a child whom we
know to be under 13, we will use any personal information provided by the child
for the sole purpose of responding once directly to that child's request and
then will delete the personal information. If we otherwise gain actual
knowledge that a child under the age of 13 has provided any personal
information to us, we will immediately delete this information.
How Information May Be Used or Shared
We use sensitive billing information (such as cardholder
name, credit card number, and expiration date) for the purpose of completing
the self storage reservation(s) you make at our facilities. We use other
information about you for the following general purposes: to provide you with
the products and services you request; to provide you with your self storage
booking confirmation and updates; to manage your account, including processing
bills and providing rent notifications or property updates; to communicate with
you in general; to respond to your questions and comments; to measure interest
in and improve our products, services, and website; to notify you about special
offers and products or services that may be of interest to you; to otherwise
customize your experience with this website; to solicit information from you,
including through surveys; to resolve disputes, collect fees, or troubleshoot
problems; to prevent potentially prohibited or illegal activities; to enforce
our Terms of Use; and as otherwise described to you at the point of collection.
This website may share your information with the following
entities and circumstances:
Trusted third-party vendors who provide services or
functions on our behalf, including credit card processing, business analytics,
customer service, marketing, distribution of surveys or contests, and fraud
prevention. We may also authorize third-party vendors to collect information on
our behalf, including as necessary to operate features of our website.
Third-party vendors have access to and may collect information only as needed
to perform their functions and are not permitted to share or use the information
for any other purpose. They are also required to follow the same data security
practices that we ourselves adhere to.
Business partners with whom we may jointly offer products or
services, or whose products or services may be offered on our website. You can
tell when a third party is involved in a product or service you have requested
because their name will appear, either alone or with ours. If you choose to
access these optional services, we may share information about you, including
your personal information, with those partners. Please note that we do not
control the privacy practices of these third-party business partners.
Referring websites. If you were referred to this website
from another site (for example, through a link you clicked on another site that
directed you to this one), we may share some information about you with that
referring website. We have not placed limitations on the referring websites'
use of your personal information and we encourage you to review the privacy
policies of any website that referred you here.
In response to subpoenas, court orders, or other legal
process; to establish or exercise our legal rights; to defend against legal
claims; or as otherwise required by law. In such cases we reserve the right to
raise or waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent,
or take action regarding illegal or suspected illegal activities; to protect
and defend the rights, property, or safety of our company or this website, our
customers, or others; and in connection with our Terms of Service and other
agreements.
In connection with a corporate transaction, such as a
divestiture, merger, consolidation, or asset sale, or in the unlikely event of
bankruptcy.
Companies within our corporate family.
Other than as set out above, you will be notified when
personal information about you will be shared with third parties, and you will
have an opportunity to choose not to have us share such information.
We also may share aggregate or anonymous information with
third parties. For example, we may share website visitor and self storage unit
rental statistics. This information does not contain any personal information
and is used to develop content and services we hope you will find of interest.
You can choose not to provide us with any information,
although it may be needed to book your self storage or to take advantage of
certain features offered on this site.
Reviews, Comments and Other Submissions
We appreciate hearing from you. Please be aware that by
submitting content to this website by electronic mail, postings on this website
or otherwise, including any self storage service reviews, photographs, video,
questions, comments, suggestions, ideas or the like contained in any
submissions (collectively, "submissions"), you (a) grant TexStore LLC
and our affiliates a nonexclusive, royalty-free, perpetual, transferable,
irrevocable and fully sub-licensable right to use, reproduce, modify, adapt,
translate, distribute, publish, create derivative works from and publicly
display and perform such submissions throughout the world in any media, now
known or hereafter devised; and (b) grant us and our affiliates and
sub-licensees the right to use the name that you submit in connection with such
Submission, if they choose.
However, you acknowledge that we may choose to provide
attribution of your comments or reviews (for example, listing your name and
hometown on a self storage service review that you submit) at our discretion.
You further grant us the right to pursue at law any person or entity that
violates your or our rights by a breach of this policy. We take no
responsibility and assume no liability for any submissions posted or submitted
by you. If you do not agree to our privacy policy terms, please do not provide us
with any submissions.
You are fully responsible for the content of your
submissions, (specifically including, but not limited to, reviews posted to
this website). You are prohibited from posting or transmitting to or from this
website:
any unlawful, threatening, libelous, defamatory, obscene,
pornographic, or other material or content that would violate rights of
publicity and/or privacy or that would violate any law;
any commercial material or content (including, but not
limited to, solicitation of funds, advertising, or marketing of any good or
units); and
any material or content that infringes, misappropriates or
violates any copyright, trademark, patent right or other proprietary right of
any third party. You shall be solely liable for any damages resulting from any
violation of the foregoing restrictions, or any other harm resulting from your
posting of content to this website. You acknowledge that TexStore LLC has the
right to control (e.g. use, publish, remove) any content you submit without
notice to you. If you submit more than one review for the same self storage
service, only your most recent submission is eligible for use.
Contact:
Notices with respect to this website should be sent to: TexStore
LLC, P.O Box. 682, Frisco, Texas, 75034.
We will review and address all notices that comply with the
policies above.
We suggest that you consult your legal advisor before filing
a notice or counter-notice. Also, be aware that you may be liable for damages
if you make a false claim of privacy violations.